Why is there no price list?
Because a rack is not a product. What you pay depends on power draw, contract
length, cross-connects and how much bandwidth you commit to. A list price
would be wrong for almost everyone, so we quote per deployment instead. Send
us your requirements and you get a real number, not a starting-from figure.
Can I visit my equipment?
Yes, any hour of any day. Named people on your access list badge in through
the mantrap. Anyone else needs to be booked in advance and is escorted.
What happens if the grid goes down?
The UPS carries the load instantly, the generators start within seconds and
take over. We hold enough fuel on site for 72 hours at full load and have
standing refuelling contracts beyond that. Transfer is tested under load
every quarter.
Do you support IPv6 and my own address space?
Both. Announce your own prefixes over BGP, or take IPv4 and IPv6 allocations
from us. Sessions are set up with your NOC during onboarding.
How quickly does someone touch my server if it hangs?
Remote hands respond within 15 minutes, at any hour. Reboots, console access
and disk swaps are handled by staff who are already in the building.